Shipping policy

Thank you for shopping with RWRTAO.

This Shipping Policy explains where we deliver, how orders are processed, how shipping charges are calculated, the estimated delivery timeframe, and how to contact us if you need shipping assistance.

1. Shipping Area
RWRTAO currently sells and delivers products to customers within the United States.

We do not currently accept or deliver orders to addresses outside the United States unless otherwise clearly stated during checkout.

2. Order Fulfillment
Products intended for customers in the United States are prepared and dispatched through our U.S.-based fulfillment arrangements.

The specific fulfillment location may vary depending on product availability, inventory allocation, and the delivery destination.

Our U.S. customer service and fulfillment address is used for order dispatch, customer correspondence, and order-related support.

3. Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Processing may take longer during holidays, promotional periods, inventory verification, address review, or periods of high order volume.

Processing time is separate from delivery time.

If a significant delay affects your order, we may contact you using the email address provided during checkout.

4. Estimated Delivery Time
After an order has been processed and dispatched, standard delivery normally takes approximately 5–10 business days.

The estimated total timeframe is generally:

Order processing: 1–3 business days.

Standard delivery after dispatch: 5–10 business days.

Estimated total time from order placement to delivery: approximately 6–13 business days.

Delivery times are estimates and are not guaranteed.

Actual delivery may be affected by the destination, carrier operations, severe weather, public holidays, seasonal volume, transportation disruptions, address verification issues, or other circumstances outside our reasonable control.

5. Shipping Charges
RWRTAO currently offers the following standard shipping rates for eligible U.S. orders:

Orders below $200.00 USD are charged a flat standard shipping fee of $15.00 USD.

Orders of $200.00 USD or more qualify for free standard shipping.

The order value used to determine free-shipping eligibility is calculated after discounts and before applicable taxes, unless otherwise stated during checkout.

Any applicable shipping charge will be displayed during checkout before payment is submitted.

RWRTAO does not intentionally add undisclosed shipping or handling charges after an order has been completed.

6. Order Confirmation and Tracking
After placing an order successfully, you will normally receive an order confirmation email at the email address provided during checkout.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information.

Tracking details may take approximately 24–48 hours to update after the carrier receives the package.

If you do not receive an expected email, please check your spam or junk folder before contacting us.

7. Split Shipments
Some orders may be delivered in more than one package because of inventory availability, product type, package size, or fulfillment requirements.

If your order is divided into separate shipments, you may receive more than one shipping confirmation or tracking number.

You will not be charged an additional standard shipping fee solely because an order is divided into multiple packages.

8. Shipping Address Responsibility
Customers are responsible for providing complete and accurate shipping information during checkout.

Please review the recipient name, street address, apartment or unit number, city, state, ZIP code, telephone number, and email address before submitting your order.

RWRTAO is not responsible for delays, failed delivery attempts, or returned packages directly caused by inaccurate or incomplete information provided by the customer.

If you notice an error in your shipping information, contact service@rwrtao.shop as soon as possible.

We will make a reasonable effort to assist before the order enters fulfillment, but address changes are not guaranteed.

Additional shipping or reshipment costs caused by inaccurate customer-provided information may be the customer’s responsibility where permitted by applicable law.

9. Order Changes and Cancellations
If you need to change or cancel an order, contact service@rwrtao.shop as soon as possible.

We will make a reasonable effort to assist before the order enters fulfillment, but changes and cancellations are not guaranteed.

Once an order has been processed, packed, or dispatched, the shipping address may no longer be changeable and the order may no longer be cancellable.

After delivery, eligible products may be handled according to our Return & Refund Policy.

10. Delivery Attempts and Returned Packages
The shipping carrier may make one or more delivery attempts according to its standard procedures.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related reason, any available refund or reshipment will be reviewed based on the circumstances.

Original shipping charges may not be refundable.

Additional shipping costs may apply if the customer requests reshipment.

This does not apply when the delivery issue was caused by an error on our part.

11. Delayed or Lost Packages
Carrier delays may occasionally occur after an order has been dispatched.

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If a package appears to be significantly delayed or lost in transit, contact service@rwrtao.shop and provide:

Your order number.

Your full name.

The email address used during checkout.

The tracking number.

A brief description of the issue.

RWRTAO may review the available tracking information and contact the carrier or fulfillment provider when appropriate.

The available resolution will depend on the tracking information, carrier investigation, and circumstances of the order.

12. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please first check:

The delivery area around your address.

Household members.

Neighbors.

Building reception or management.

Mailroom, parcel locker, or storage areas.

The local carrier office.

If the package still cannot be located, contact us with your order number and tracking information.

We will review the available information and assist with an appropriate carrier inquiry where possible.

13. Damaged Packages or Products
Please inspect your package and products shortly after delivery.

If a package or product arrives damaged, contact service@rwrtao.shop as soon as reasonably possible.

Please provide:

Your order number.

Clear photos of the outer package.

Clear photos of the shipping label.

Clear photos or videos of the damaged product.

A brief description of the issue.

After reviewing and verifying the issue, RWRTAO may provide a replacement, refund, prepaid return label, reimbursement of a reasonable return shipping cost, or another appropriate solution.

14. Shipping Restrictions
RWRTAO currently delivers only within the United States.

Delivery availability to P.O. Boxes, military addresses, remote areas, or special delivery locations may depend on the carrier and fulfillment service available for the order.

If an address cannot be served, we may contact you before fulfillment or cancel the affected order and refund the applicable amount to the original payment method.

15. Taxes and Additional Charges
Applicable sales tax, where required, will be calculated and displayed during checkout.

RWRTAO does not charge separate handling fees beyond the shipping charge displayed during checkout.

Customers will not be charged international customs duties or import fees for orders delivered within the United States under the fulfillment arrangements described in this policy.

16. Market and Fulfillment Information
RWRTAO currently serves customers within the United States.

Products intended for U.S. customers are prepared and dispatched through our U.S.-based fulfillment arrangements.

RWRTAO blankets and home textiles are produced at our manufacturing facility in Tonglu, Hangzhou, Zhejiang, China.

Our registered business information, manufacturing facility, customer service and fulfillment address, and authorized return locations serve different purposes and should not be treated as interchangeable.

17. Business and Manufacturing Information
Brand:
RWRTAO

Legal Business Name:
Hangzhou Yuezhilianren Clothing Co., Ltd.

Manufacturing Facility Address:
No. 55 Yuexin Road, Hengcun Town
Tonglu, Hangzhou, Zhejiang
China

The manufacturing facility is used for home textile and blanket production and related manufacturing activities. It is not a customer service location, fulfillment address, or general return address.

18. Contact Information
For questions about shipping, delivery, tracking, or order status, please contact:

RWRTAO Customer Service

Email:
service@rwrtao.shop

Phone:
(+1) 938-214-4988

U.S. Customer Service & Fulfillment Address:
8171 US Highway 431
Suite E
Albertville, AL 35950
United States

The U.S. address above is used for order dispatch, customer correspondence, business communication, and order-related support.

It is not RWRTAO’s registered business address, manufacturing facility, retail store, or general return address.