Refund policy
Thank you for shopping with RWRTAO.
This Return & Refund Policy explains return eligibility, return shipping responsibilities, exchanges, refunds, cancellations, and how to contact us if there is an issue with your order.
1. Return Window
RWRTAO accepts eligible return requests submitted within 30 days after the order is delivered.
Return requests submitted more than 30 days after delivery may not be accepted, except where otherwise required by applicable law.
2. Return Eligibility
To qualify for a return, the item must generally meet the following conditions:
The return request is submitted within 30 days after delivery.
The item is unused, unworn, unwashed, unaltered, and in its original condition.
The item includes its original packaging, tags, and labels, where applicable.
The customer can provide the applicable RWRTAO order number or other proof of purchase.
The item is not identified as final sale, customized, personalized, or non-returnable on the applicable product page.
Items that have been worn, washed, used, altered, damaged after delivery, or returned without prior authorization may not qualify for a refund.
3. How to Request a Return
Please contact our customer service team before sending any item back.
Email:
service@rwrtao.shop
Phone:
(+1) 938-214-4988
When submitting a return request, please provide:
Your order number.
Your full name.
The email address used during checkout.
The reason for the return.
Clear photos or videos if the item is damaged, defective, incorrect, or incomplete.
After reviewing your request, our customer service team will provide return authorization, return instructions, and the applicable return address.
Please do not send an item back without written return authorization.
4. Return Address
The correct return address will be provided after your return request has been reviewed and approved.
U.S. Customer Service & Fulfillment Address:
8171 US Highway 431
Suite E
Albertville, AL 35950
United States
This address is used for customer correspondence, business communication, order dispatch, and order-related support. Please do not send returns to this address unless our customer service team specifically confirms the applicable return address in writing.
5. Return Shipping Costs
For non-defective returns caused by customer preference, the customer is responsible for obtaining the return label and paying the return shipping cost. Customer-related reasons may include choosing the wrong size, changing your mind, ordering the wrong item, or preferring a different color or style.
If an item arrives damaged, defective, incorrect, or incomplete because of an error on our part, RWRTAO will provide an appropriate solution after reviewing and verifying the issue. The solution may include a prepaid return label, reimbursement of a reasonable return shipping cost, replacement, exchange, partial refund, or full refund.
Original shipping charges are generally non-refundable for customer-preference returns. Original shipping charges may be refunded when the issue was caused by an error on our part or where otherwise required by applicable law.
6. Return Shipping Method
Approved returns must be sent according to the instructions provided by our customer service team.
We recommend using a trackable shipping service and retaining the shipping receipt until the return and refund process has been completed.
RWRTAO is not responsible for unauthorized return shipments or packages lost before delivery to the approved return location.
7. Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order shortly after delivery.
If an item arrives damaged, defective, incorrect, or incomplete, contact service@rwrtao.shop as soon as reasonably possible.
Please include:
Your order number.
Your full name.
The email address used during checkout.
A description of the issue.
Clear photos or videos of the affected item.
After reviewing the available information, RWRTAO may offer a replacement, exchange, refund, prepaid return label, reimbursement of a reasonable return shipping cost, or another appropriate solution. The available resolution may depend on the nature of the issue and product availability.
8. Return Inspection
Once an approved return is delivered to the designated return location, the item will be reviewed to confirm that it meets the conditions stated in this policy.
The inspection may include confirming that:
The returned item matches the authorized return request.
The item is in the condition described by the customer.
The applicable packaging, tags, labels, and accessories are included.
The item meets the eligibility requirements stated in this policy.
We will notify you by email after the inspection has been completed.
9. Refunds
If a return is approved, the refund will be issued to the original payment method used for the order. Refunds are not normally issued to a different card, bank account, payment account, or person.
After RWRTAO processes an approved refund, please allow approximately 5–10 business days for the amount to appear on your account. The exact posting time depends on your bank, card issuer, or payment provider.
If you have not received an approved refund after the expected processing period, please contact your bank or payment provider first and then contact service@rwrtao.shop.
10. Partial or Reduced Refunds
Where permitted by applicable law, a partial or reduced refund may be considered if a returned item:
Shows signs of use, wear, washing, alteration, or customer-caused damage.
Is missing packaging, tags, labels, or accessories.
Is returned in a condition materially different from the condition in which it was delivered.
Was damaged because it was not packaged securely for return shipping.
If a full refund cannot be approved, we will explain the reason and the applicable refund amount.
11. Exchanges
RWRTAO may accept exchanges for eligible products within 30 days after delivery, subject to product and variant availability.
To request a different size, color, or style, contact service@rwrtao.shop before returning the original item.
If the requested replacement is unavailable, we may recommend returning the eligible item for a refund and placing a new order.
For exchanges requested because of customer preference, the customer may be responsible for applicable return and reshipping costs.
For exchanges caused by a damaged, defective, incorrect, or incomplete item resulting from our error, RWRTAO will provide an appropriate solution after verification.
12. Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, incorrect, or otherwise must be accepted under applicable law:
Items marked as final sale.
Items specifically identified as non-returnable.
Customized or personalized products.
Items that have been worn, washed, used, altered, or damaged after delivery.
Items returned without prior authorization.
Items missing applicable packaging, tags, labels, or accessories.
Gift cards or digital products, if offered.
Any return restriction will be displayed on the applicable product page where relevant.
13. Order Cancellations
If you need to cancel an order, contact service@rwrtao.shop as soon as possible.
We will make a reasonable effort to cancel the order before it enters fulfillment, but cancellation is not guaranteed.
If an order is successfully cancelled after payment has been collected, the applicable amount will be refunded to the original payment method. Once an order has entered fulfillment or has been dispatched, it may no longer be possible to cancel it.
After delivery, eligible items may be handled through the return process described in this policy.
14. Refused, Undeliverable, or Unclaimed Packages
If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related reason, any available refund or reshipment will be reviewed based on the circumstances. Original shipping charges may not be refundable. Additional shipping costs may apply if the customer requests reshipment. This section does not apply when the delivery issue was caused by an error on our part.
15. Restocking Fee
RWRTAO does not charge a restocking fee for approved returns. Return shipping costs may still apply depending on the reason for the return.
16. Shipping Policy Information
RWRTAO currently serves customers within the United States.
Shipping Rates & Timeframes:
Standard Shipping: $15.00 USD (5-10 business days).
Free Shipping: Orders of $200.00 USD or more qualify for free Standard Shipping.
Products intended for U.S. customers are prepared and dispatched through our U.S.-based fulfillment arrangements.
Fulfillment Address:
8171 US Highway 431
Suite E
Albertville, AL 35950
United States
The specific fulfillment location may vary depending on product availability, inventory allocation, and the delivery destination. The physical address above is used for order dispatch and order-related support.
17. Business and Manufacturing Information
Brand:
RWRTAO
Legal Business Name:
Hangzhou Yuezhilianren Clothing Co., Ltd.
Manufacturing Facility Address:
No. 55 Yuexin Road, Hengcun Town
Tonglu, Hangzhou, Zhejiang
China
The manufacturing facility is used for apparel and blanket production and related manufacturing activities. It is not a customer service location or general return address.
18. Contact Information
For questions about returns, exchanges, refunds, damaged products, or order issues, please contact:
RWRTAO Customer Service
Email:
service@rwrtao.shop
Phone:
(+1) 938-214-4988
U.S. Customer Service & Fulfillment Address:
8171 US Highway 431
Suite E
Albertville, AL 35950
United States
The U.S. address above is used for order dispatch, customer correspondence, and order-related support. It is not RWRTAO’s registered business address, manufacturing facility, or general return address.
Please contact service@rwrtao.shop before sending any item back.